FAQ
📦 Orders
How long does it take to process my order?
Most orders are processed within 2–5 business days before shipping.
Can I change or cancel my order?
If your order hasn't entered production yet, contact us as soon as possible at support@softlyunhinged.com and we'll do our best to help.
🚚 Shipping
How long does shipping take?
United States
Standard Shipping: 3–7 business days after fulfillment
International
Delivery times vary by country and may take 7–21 business days.
Do you ship internationally?
Yes! We ship to many countries worldwide.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number.
👕 Products
Are your shirts unisex?
Yes. Our graphic tees feature a comfortable unisex fit. Please refer to the size chart on each product page before ordering.
What are your shirts made of?
Our shirts are printed on high-quality, soft cotton or cotton-blend garments depending on the style and color selected.
Will the print fade?
With proper care, our prints are made to last through many washes.
How should I wash my shirt?
Wash inside out
Cold water
Mild detergent
Tumble dry low or hang dry
Do not iron directly on the design
🔄 Returns & Refunds
What's your return policy?
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and we'll make it right.
Can I exchange sizes?
Since every shirt is made to order, we generally can't offer exchanges for ordering the wrong size. Please check the size chart carefully before purchasing.
💳 Payments
What payment methods do you accept?
We accept major credit cards, Shop Pay, PayPal, Apple Pay, Google Pay, and other secure payment methods available during checkout.
📧 Contact
How can I contact you?
Email us anytime at support@softlyunhinged.com and we'll get back to you as soon as possible.