FAQ

📦 Orders

How long does it take to process my order?

Most orders are processed within 2–5 business days before shipping.

Can I change or cancel my order?

If your order hasn't entered production yet, contact us as soon as possible at support@softlyunhinged.com and we'll do our best to help.

🚚 Shipping

How long does shipping take?

United States


  • Standard Shipping: 3–7 business days after fulfillment

International


  • Delivery times vary by country and may take 7–21 business days.

Do you ship internationally?

Yes! We ship to many countries worldwide.

How can I track my order?

Once your order ships, you'll receive an email with a tracking number.

👕 Products

Are your shirts unisex?

Yes. Our graphic tees feature a comfortable unisex fit. Please refer to the size chart on each product page before ordering.

What are your shirts made of?

Our shirts are printed on high-quality, soft cotton or cotton-blend garments depending on the style and color selected.

Will the print fade?

With proper care, our prints are made to last through many washes.

How should I wash my shirt?


  • Wash inside out

  • Cold water

  • Mild detergent

  • Tumble dry low or hang dry

  • Do not iron directly on the design

🔄 Returns & Refunds

What's your return policy?

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and we'll make it right.

Can I exchange sizes?

Since every shirt is made to order, we generally can't offer exchanges for ordering the wrong size. Please check the size chart carefully before purchasing.

💳 Payments

What payment methods do you accept?

We accept major credit cards, Shop Pay, PayPal, Apple Pay, Google Pay, and other secure payment methods available during checkout.

📧 Contact

How can I contact you?

Email us anytime at support@softlyunhinged.com and we'll get back to you as soon as possible.